Shipping policy
Shipping Policy
We process and ship orders as quickly as possible while ensuring each item is carefully packed.
Processing Time
All orders placed before 5:00 PM (EST) will be shipped the next business day.
Orders placed after 5:00 PM, on weekends, or on holidays will be processed the following business day.
Business days are Monday through Friday, excluding holidays.
Shipping Methods & Delivery Times
Shipping times vary based on the shipping method selected at checkout and your location. Estimated delivery times are provided by the carrier and begin once your order has shipped.
Please note that delivery delays caused by the carrier are outside of our control.
Shipping Rates
Shipping costs are calculated at checkout.
Free shipping is available on all U.S. orders over $35.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
Incorrect Addresses
Please double-check your shipping address at checkout.
Earthwise is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error right after placing your order, contact us as soon as possible and we’ll do our best to help before the order ships.
Damaged or Lost Packages
If your order arrives damaged, or if your package appears to be lost, please contact us at info@earthwise-llc.com within 7 days of delivery so we can assist you.
Need Help?
If you have questions about shipping or your order, feel free to reach out to us at info@earthwise-llc.com — we’re happy to help.
Policy Updates
This shipping policy may be updated from time to time. Please refer to this page for the most current information.