At Earthwise, we’re committed to making your shopping experience simple and worry-free. Here’s everything you need to know about our shipping and return policy:

Processing Time
Orders are processed within 1-2 business days. Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.

Shipping Rates & Delivery Estimates

Standard Shipping: Delivery in 3-5 business days. Shipping charges are calculated at checkout based on order weight and destination.

Expedited Shipping: Delivery in 1-2 business days. Additional charges apply and are calculated at checkout.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number to monitor your package.

International Shipping

At this time, we only ship within the United States.

We hope you love your Earthwise products, but we understand that sometimes things don’t work out.

30-Day Returns

Unopened and unused products may be returned within 30 days of purchase for a full refund.

To start a return, please contact us at info@earthwise-llc.com with your order number.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at info@earthwise-llc.com within 7 days of receiving your order.

Include your order number, a brief description of the issue, and photos of the damaged product.

Upon verification, we will issue a replacement or a full refund, including shipping costs.

Non-returnable Items

For health and safety reasons, we cannot accept returns on opened or used products.

Exchanges

To request an exchange, contact us at info@earthwise-llc.com with your order details and photos of the defective item.

Refunds

Processing Time: Once approved, refunds will be processed within 5-7 business days. The credit will be applied to your original payment method.

Need Help?

For any questions about your order, shipping, or returns, contact us at info@earthwise-llc.com

This policy is subject to change. Please check this page periodically for updates.